VISIT AND INSURANCE

Visit

New Patient Registration

Thank you for choosing Fawzia Sultan Healthcare Network as your preferred healthcare provider.

We request you to print and fill the below “New Patient Intake Form” and “FSHN service contract” and bring with you for your first visit. We can also send them to you via email to be filled and signed electronically.

Alternatively, you can also attend 15 minutes earlier if you prefer filling those forms during your first visit.

During your visit we will request your Civil ID to create a physical file on our elctronic medical records

Prepayments

To ensure smoother operation and reduction of unnecessary waiting times, we ask you settle your bills before your appointments. Our customer service officers will send your payment link to your mobile or email as per your preference maximum 24 hours prior to your appointment.

If you are unable to pay thought the prepayment link, we can accept payments thought: Knet, VISA, MasterCard, American Express, Dinner and cash.

Appointment Cancelation and No Show Policies

FSHN has a general cancelation policy, that is placed to ensure we provide smooth and efficient appointment bookings for our patients, with respect for your time, the next patient’s time, and the clinician’s time.

We request that you give 24 hours’ notice to cancel your appointment. If the appointment is cancelled after 24 hours and less than 6 hours, we will charge 50% of the appointment fees for individual sessions, and 100% of the missed session if it was part of a pre-paid discounted package plan or Home visit session.

In case an appointment is cancelled less than 6 hours before the appointment time or the client fails to show up for an individual session, the full session fee will be charged.

Dress code for physical therapy sessions

We urge you to attend for your physical therapy sessions wearing comfortable clothes. If you wear professional or national outfits, please bring with you comfortable or athletic clothing. It is always preferable that you come wearing athletic shoes or comfortable shoes.

For clients attending on wheelchairs, it is recommended that you refrain from wearing slippers as this might be slippery during treatment session.

Insurance

FSHN strives to maintain ongoing agreements with the majority of insurance carriers in Kuwait, and international ones.

Insurance Type Physiotherapy Department SLP Department Physiatrist Mental Health & Wellness Requirements
GIG
GlobeMed
WapMed
Aetna Letter of Guarantee
TriCare Letter of Guarantee
MetLife
Cigna Letter of Guarantee
SAICO
GEMS

All physical therapy sessions need pre-approval.

FSHN will submit your document for approval, we ask you to kindly send the below documents to our email: info@fshnkuwait.org or
WhatsApp number 90981983

Document required:

  • Orthopedic/Neurologist Doctor Referral
  • Civil ID copy
  • Insurance Card copy
  • Radiology report

All above insurance companies except GIG- AFYA, accept physiatrist consultation and referrals for insurance approvals.

 

If you have any further information or clarification, please contact us on (965) 22257238.

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